FAQ
Frequently asked questions
Common purchase queries answered
Orders and Shipping
We currently offer support in English, German and Slovak languages. Write us in other languages and we will use AI to translate.
We are in the process of creating localized websites, so customers will be able to enjoy purchasing in their native language soon (German and French website in Q1 2025).
This depends on the chosen shipping method and country, where you are based. You can see the delivery time in your cart after selecting your country and shipping method.
For DHL Express, usual delivery time is 1 working day after dispatch (if ordered until 11:30 AM GMT+1, we dispatch your order the same day) Orders over 1000€ – same day dispatch if ordered before 16:30.
DHL Road takes from 2-5 working days.
We currently ship to European Union countries only. In checkout, you will be able to select only the country, where we ship to.
It is possible until you dont receive a shipment notification from DHL. Simply drop us an email to support@g-performance.gr or write us through website chat.
After the order is picked up, you should receive an email from DHL with your tracking number.
We are based in Slovakia, European Union, see below picture. Our warehouse from where we ship from is in Dunajská Streda, near the Slovakiaring racetrack.
We currently dont have a showroom where you could try the products, but we are in the process of preparing one in Bratislava – we should be ready in Q4 2025 or Q1 2026.
After the showroom is ready, local pickup will be possible.
If you need to swap or repair an item
Returns and Warranty claims
We offer a 30 days return and refund policy (does not apply for B2B customers). To be eligible for a return, goods must be undamaged and accompanied by proof of purchase.
How to return the product?
Simply ask for a returns number (support@g-performance.gr), fill out our online form and send it with the returned product to:
G-Performance EU s.r.o.
Cukarabon 77
929 01 Dunajska Streda
Slovakia
Customers are responsible for shipping costs of returned items. Customers are responsible for shipping costs of returned items. FREE returns for Gold, Platinum and VIP Loyalty Reward Club users – simply attach the pre-prepared shipping label we provide to your package.
After we receive and inspect returned products, we will refund the payment made by the customer. Please be aware that products with damages or with traces of usage will not be refunded.
If you realize that you’ve entered an incorrect shipping address after placing your order, please contact our customer service team immediately (support@g-performance.gr or using website chat). We will do our best to update the shipping information before your order is processed or shipped.
However, once the order has been dispatched, we are unable to make any changes to the address. If the package is returned to us due to an incorrect address, we can assist you with re-shipping the item, but additional shipping fees may apply. Please double-check your shipping details before submitting your order to avoid any issues.
Once an order is submitted on GPerformance, it is processed quickly to ensure timely shipping. However, if you notice an issue with your order or need to make a change, please contact our customer service team as soon as possible (support@g-performance.gr or through website chat). If your order has not yet been processed or shipped, we will do our best to assist you.
If you notice damage to your goods within 24 hours of receipt, please take pictures of the defects send them including a description of the damage to support@g-performance.gr
Fastest way to get support is to use our website chat on the bottom right of our website (you will probably need to enable cookies to be able to use this method), where you should get an instant reply during our support hours (Monday to Sunday 10:00-21:00 GMT+1).
Or write us an email to support@g-performance.gr – we will answer you as soon as possible, usually within a hour.
We will help you to solve your problem as quickly as possible:
1. Describe your issue, use our support email: support@g-performance.gr
If the issue is more serious and we are not able to help you by mail, we will organize the shipment to the manufacturer for repair or replacement.
2. Pack all the package contents safely into the original packaging (if not available, use a safe alternative packaging).
We will send you a shipping label (GPerformance covers the cost of return). You only need to call your local DHL to organize pickup by the courier.
3. The product will be diagnosed by a technician. The goods will be repaired or replaced by a new piece. Claims are settled in the shortest time possible.
Note, we do not issue replacements for any items under warranty until the manufacturer has repaired or replaced the item and shipped it back to us. If the item is new, we might be able to provide you a replacement, and we will take care of the warranty claim of the faulty product, so you have a working products within a 2-3 working days.
4. After the product is repaired or replaced, we will organize the shipment from the manufacturer to you (shipment cost is covered by GPerformance)
Yes, at GPerformance, we offer the option to pre-order certain items that are currently sold out. If the product is available for pre-order, you will be able to place an order for it in advance. Once the item is back in stock, we will ship it to you as soon as possible.
Please note that pre-order availability and shipping times may vary depending on the product and supplier. For more details, you can check the specific product page or contact our customer service team.
You are also able to set up a notification – you will find the notification Out of stock box on the product page below/above the Add to cart button. After you click Notify me, you need to confirm your interest by clicking the confirmation email you received. You will be noticed as soon as possible the products is restocked by email.